help

goodwork connects you with tattoo artists in southern california to browse, book with a deposit, and message.

contact us

[email protected]

we answer within a day.

common questions

how does booking work?

pick a flash design, or ask an artist for custom work. some artists confirm flash on the spot when you pick one of their open times; otherwise your request goes to the artist and they confirm it. a deposit, set by the artist and paid through stripe, holds your spot. the rest is paid at or after the session.

can i change or cancel a booking?

to change the time, message your artist from the booking. if you cancel a confirmed booking or don't show up, the deposit isn't refunded: the artist keeps it for the time they held for you. if the artist cancels, your deposit comes back in full through stripe, usually within 5 to 10 business days. emergencies and the like are looked at case by case, but a refund isn't guaranteed. email us if you need a hand.

how do artists get paid?

goodwork is free for artists. connect a stripe account under settings → payouts. after a session, goodwork sends your stripe account what the client paid toward your price, deposit included, minus the platform fee when one applies (15% of your price on a new client's first booking that came through goodwork; nothing on bookings through your own link or from repeat clients). stripe then moves it to your bank on your stripe payout schedule, so timing isn't guaranteed.

how do i delete my account?

clients: settings → danger zone → delete account. artists: settings → account → danger zone → delete account. it's permanent: your profile, bookings and messages go with it. if you'd rather we do it, email us.

how do i report or block someone?

in a chat, open the ⋮ menu at the top for report and block. on an artist's page, when you're signed in, the end of their details has a report link. we read every report within a day, and the person won't know it was you. blocking someone means they can't message you and your chats with them leave your inbox; you'll find them under blocked people in settings, where you can unblock them.

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